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• USA Free shipping (Except Hawaii, Alaska, Puerto Rico, Guam)
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• Logistics Provider: FedEx or UPS (3 – 7 business days)
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2. Return & Exchange
Return or exchange within 90 days from the delivered date is accepted, Requirement:
Items received within 90 days from the delivered date.
Items received unused, undamaged and in original package.
Coziwow provides the return shipping fee for a defective item, wrong item, item damaged during transit, item missing accessories.
3. Warranty
We promise to offer a 1-year product warranty. Any problem with the product in one year, feel free to email us: [email protected]
4. Please Note:
Refund guarantee: If your item is damaged or defective within 90 days after normal use, we will be happy to replace or refund you.
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My only problem with it is the smell of the grass. I just read somewhere to use baking sod...More
My only problem with it is the smell of the grass. I just read somewhere to use baking soda so I am going to try that.
The product is sturdy. I personally use an absorbent pad between the turf and the black removable plastic just to keep things cleaner. I don't want urine swimming in the tray.
Overall, I am very pleased with this product.
I recommend some kind of disposable padding between the turf and tray to minimize messes when cleaning.
I also recommend that you have some kind of odor removal product for the turf. It will smell over time. I am hoping the baking soda idea works so I don't have to spend a fortune on cleaning products.
She uses this just fine plus it doesn’t take up a lot of s...More
She uses this just fine plus it doesn’t take up a lot of space.
I purchased 2 of these synthetic grass pads to work with the tray that I purchased separately. Complaints about the turf was the inevitable smell & deterioration over time. What I do is line the tray first with a pee pad & then put the turf on top of it. The pee pad is changed each day, rolled up, wrapped & tied in a plastic bag & then disposed of so my kitchen garbage doesn't smell. Each week, I take the entire tray & grass pad down to my laundry tub & run the water so it is smoking hot. I wash down the tray first. Then I put the stopper in the tub & fill it high enough to cover the entire turf pad, add 1/4 cup of cleaning vinegar, & flip it around a few times. Then I let the water out & repeat the process but this time let it sit & soak until the water is cool (sometimes I may forget it until the following day). After soaking for a while, I drain the tub & rinse the grass pad one last time before hanging it over the line to dry. Meanwhile, I take the second grass pad that has been hanging from the previous week to use when I set the tray back up in the corner of my kitchen. I alternate the turf pads each week. There is some shedding of the grass, but so far they have worked for 2 months. If they start to really fall apart, I'll order 2 more.
My house does not smell at all. There are some times when my puppy is standing on the tray but he is positioned so that he is not peeing entirely on the tray & it goes on the floor next to the tray. Then I first wipe it up using toilet paper & dispose of it (along with any dog waste) in the toilet. Afterwards I use Nature's Miracle to sanitize the floor. Both the vinegar & Nature's Miracle are not harmful to my puppy which is why I prefer them to bleaches & other cleansers.
I hope this is helpful. Now that the snow is melting, we have lots of huge puddles so walking my puppy is still a challenge. I am eager for things to dry out so we can begin a regular system of daily walks & I won't have to rely solely on this system but it has gotten us through the winter.
Merry Christmas to all and Happy Trails!$